Exchange by mail

If you need to exchange schilling banknotes and coins, you may wish to use postal or courier services to send your money to the OeNB. In such case, we will credit the euro equivalent to your bank account. The submission forms available below allows for a quick and easy exchange at the OeNB.

To submit an exchange request, please take the following steps:

  • Use the online form to specify your request.

  • Save the completed form and print it out.

  • Sign and date the printout.

  • Send the printout and your schilling cash to:

Oesterreichische Nationalbank
Cashier's Division
Otto-Wagner-Platz 3
1090 Vienna
Austria

Art. 6 (1) Nr. 1 Financial Markets Anti-Money Laundering Act (FM-GwG – Finanzmarkt-Geldwäschegesetz) prescribes due diligence procedures for transactions exceeding the equivalent of EUR 15,000. In such cases please use the form “Identification/confirmation pursuant to Art. 6 (1) Nr. 1 Financial Markets Anti-Money Laundering Act” available in the download area.

For your protection, we generally recommend shipping via insured mail. Please note that the packaging must not be damaged or resealable (the sender must not have used any adhesive tape).

If an insured mail is not an option for you, other methods (such as courier or delivery services) will work as well. Please note that the shipping risk is always borne by the sender and that the OeNB will not assume liability for any lost or damaged shipments. Damaged shipments will be rejected by the OeNB and returned to the sender at the sender’s cost. The amounts submitted will be counted by OeNB staff in the sender’s absence to establish the amounts to be reimbursed. As a rule, the OeNB will transfer the nominal amounts represented by the banknotes and coins to your bank account within four weeks after receipt of your shipment.

To be able to execute your credit transfer correctly, we need the beneficiary’s IBAN (International Bank Account Number) and the SWIFT-BIC (S.W.I.F.T. Bank Identifier Code) of the beneficiary’s bank.

The credit transfer will be processed via TARGET, the payment system owned and operated by the Eurosystem. The OeNB reserves the right to deduct charges and fees payable to the account-holding bank or an interim bank. Moreover, the OeNB will deduct any costs and expenses incurred, e.g. customs duties.